Q: What is the Banke Client Portal?
A: The Banke Client Portal is a secure online dashboard where clients can track their properties, documents, payments, service requests, and project updates in one place.
Q: Who can access the Banke Portal?
A: Landlords, tenants, investors, and Banke clients who have active listings, managed properties, or ongoing transactions with Banke.
Q: How do I log in to the portal?
A: You can log in using your registered email and password. If you’re a new user, Banke will send you an activation link.
Q: I forgot my password — what should I do?
A: Click “Forgot Password” on the login page and follow the instructions to reset it.
Q: Is my personal data secure?
A: Yes, the portal uses encrypted authentication and secure storage protocols to protect your data.
Q: Can I update my profile details?
A: Yes. You can edit your personal information, contact details, and notification preferences through the Profile section.
Q: What can landlords do on the portal?
A: – Check and compare properties.
– List properties across portals with expert guidance from Banke.
Q: What features are available for investors?
A: Off-plan clients can see:
Handover timelines
Get expert guidance from Banke
Payment schedules
Project milestones
Q: The portal is not loading — what should I do?
A: Try clearing your browser cache or logging in again. If the issue persists, contact Banke support.
Q: How can I report a technical issue?
A: Use the “Support” or “Help” option inside the portal to raise a ticket.
Q: Can I access the portal on mobile?
A: Yes — the portal is mobile-optimized and accessible on phones and tablets.
Contact Us
If you have any questions or suggestions about our Terms, do not hesitate to contact us.